Details and Requests Regarding Returns

The pre-owned items handled by Yukiwa (hereinafter referred to as "our shop") are either used items or new-old-stock items that have been stored for a long time.

Some items may show signs of deterioration due to age, having passed through several decades.

We kindly request that you make your purchase with the understanding that these are pre-owned items.

While we strive to ensure that product images accurately reflect the actual colors, please note that colors may vary depending on the device (PC/mobile) you are using. We also endeavor to list any dirt or deteriorated areas as much as possible, but we may occasionally overlook some. Please understand that inspection is carried out manually.
If you have any questions or concerns before purchasing, please feel free to contact us via chat, phone, or email.

Any pre-purchase consultations are accepted via chat, phone, or email, so please feel free to contact us if you have any questions or concerns.

Contact and Period for Returns

Cancellations or returns after shipment due to customer's convenience (e.g., color differs from photo, size does not fit) are generally not accepted. However, returns are accepted only if the issue is due to insufficient information or an error in description on our part, and you contact us by phone, chat, or email within 5 days of product arrival.

Please return the item within 3 days of contacting us about the return.

If there are any circumstances preventing this, please inform us in advance. Unless there are unavoidable circumstances requiring more time for return shipping, we may not be able to process returns for items sent back without contact for more than 3 days. We appreciate your understanding.

Return Conditions

We will issue a full refund only if both of the following two conditions are met:

1. You contact us to request a return via email, chat, or phone within 5 days of product arrival.
   *If it's a weekend, public holiday, or outside business hours, please contact us by email, and we will respond on the next business day.

2. For kimonos: The obi has not been tied for wearing.
   For obi: The item has not been worn.
   Also, the return shipping cost will be borne by the customer.

Cases Where Returns Cannot Be Accepted

Returns cannot be accepted in any of the following cases:

• If the return acceptance period has passed
• If the condition differs from that at the time of shipment
• If any accessories included at the time of purchase are missing
• If there are signs of use (e.g., tied marks)
• If it is a non-returnable item, such as a lucky bag or set product
• Damage, defacement, or loss due to natural disasters such as fire, flood, or earthquake
• If our company determines that there are no quality or functional issues
• Damage or defacement due to incorrect use, carelessness, or negligence
• Changes in appearance due to use (wrinkles, stains, dirt, damage)
• Products for which processing or tailoring has been requested

*Our shop is not responsible for any direct or indirect damages or losses caused by the purchased product.
*These terms do not limit your legal rights.

Cases Where Shipping Costs Are Borne by the Customer

In the following cases, in addition to the return shipping fee, the original shipping fee will also be borne by the customer.

[Difference in Image]

If the color or pattern differs from your expectations. If you have any concerns, please consult us in advance via chat, email, or phone.

[Difference in Size]

If the size, such as length or sleeve length, does not fit. If you are concerned about the size, please feel free to consult us via chat, email, or phone.

Please refer to the following guidelines to choose a product that suits you.

Click here for kimono sizes

For Customers Residing in the EU (Regarding EU Consumer Withdrawal Rights)

Customers residing within the EU have the right, based on consumer protection laws, to request a cancellation or return of an order for any reason within 14 days (including weekends and holidays) from the final delivery date of the product.

Return and cancellation procedures can be initiated from the account page below.https://account.yukiwa-kimonoshop.jp

*Customers who ordered only with a phone number should proceed via the link in the SMS order confirmation email.

For details, please refer to theRight of Withdrawal (for EU customers)page.

This provision establishes the minimum standards based on EU consumer law and does not limit your legal rights.

Inquiries Regarding Returns and Refunds

If you have any questions about returns and refunds, please contact us using the information below:

• Contact and Period for Returns
• Return Conditions
• Cases Where Returns Cannot Be Accepted

Inquiries via Form

Inquiry Form is here

Inquiries via Email

yukiwa.kimonoshop@gmail.com

Inquiries by Phone

Phone number: 075-341-0626
Business hours: 10:00 AM – 5:00 PM
Business days: Monday – Friday (excluding public holidays)