Description based on the Specified Commercial Transactions Act
| Vendor | Keimei Shoji Co., Ltd. |
| Shop Name | Yukiwa |
| Operations Manager | Morihiro Nose |
| Address | 249 Kugikakushi-cho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8423, Japan |
| Phone Number | 075-341-0626 |
| Customer Inquiry Email | yukiwa.kimonoshop@gmail.com |
| Secondhand Dealer License | No. 61126030034 |
Product Delivery Time
Products will be shipped within 2 business days after confirmation of payment, excluding Saturdays, Sundays, and holidays. For further details, please refer to our Shipping Policy.
Returns, Defective Items, and Cancellations
Cancellations can be made via the order history page in your account before the product is shipped. *Cancellations cannot be accepted after the product has been shipped.
We do not accept returns due to customer preference (e.g., differences in color or size). Thank you for your understanding.
Returns and cancellations due to errors on our part will be accepted only if contacted within 5 days of product arrival. For details, please check our Returns and Cancellations policy.
Payment Methods and Timing
Accepted Payment Methods:
- Credit Cards
- Apple Pay / au Pay / PayPay / Rakuten Pay
- Shop Pay / Paidy (deferred payment)
- Pay-easy / Convenience Store Payment (prepayment)
- Bank Transfer / Cash on Delivery (COD)
Additional Charges Beyond Product Price
- Shipping fees (Varies by region; please refer to our Shipping Policy)
- COD fees
- Bank transfer fees (to be borne by the customer)
- Convenience store payment fees
- Consumption tax (included in product price)
Regarding Cash on Delivery (COD)
If using "Cash on Delivery," the following fees will be charged in addition to the product price:
| COD Amount | COD Fee |
| Up to 10,000 JPY | 330 JPY (tax incl.) |
| Up to 30,000 JPY | 440 JPY (tax incl.) |
| Up to 100,000 JPY | 660 JPY (tax incl.) |
| Up to 300,000 JPY | 1,100 JPY (tax incl.) |
| Up to 500,000 JPY | 2,200 JPY (tax incl.) |
| Up to 600,000 JPY | 6,600 JPY (tax incl.) |
| Over 600,000 JPY: for every 100,000 JPY increase | Add 1,100 JPY (tax incl.) |
*COD fees are not displayed in the "Order Confirmation Email" or "Detailed Receipt."
Payment methods available upon COD:
- Credit Cards (Major providers)
- Debit Cards (J-Debit)
Payment Due Date
- Credit Cards / Pay Services: At the time of transaction
- Convenience Store Payment: Within 3 days of order
- Deferred Payment (Paidy): Within 5 days of order
Shipping
Orders are generally shipped via "Sagawa Express." For details, please refer to our Shipping Policy.
Return Deadline
Please contact us via email or phone within 5 days of product arrival. For details, please check our Cancellations policy.
Validity Period of Order
If payment is not confirmed within 5 business days from the order date, the order will be automatically cancelled.
Delivery Deadline
We will ship within 2 business days after payment confirmation.
*Shipping provider is "Sagawa Express."
SHOP INFORMATION
Announcement of Yukiwa
New member registration is here
Know the perfect size for your kimono
Know which colours suit you best
We will tailor your obi for you.
We can engrave various crests.
Various payment methods available
