Frequently Asked Questions
Frequently asked questions
At Yukiwa, we offer consultations via chat, email, or phone before you make a purchase.
Please provide the [Product Number] listed under "■ Product Information" on the product page for smoother assistance.
Feel free to contact us with any questions or concerns you may have regarding kimono care, kimono types and coordination, colors, or condition.
At Yukiwa, we also offer suggestions for coordinating accessories such as obijime and obiage.
In addition to suggestions from our listed products, we also offer consultations on whether your existing accessories will match, so please feel free to contact us.
At Yukiwa, we offer many products with "(Unsewn)" in their titles.
If you wish to have the item tailored, please add it to your cart and proceed to the checkout page. The product description on each product page includes a link for tailoring: (https://yukiwa-kimonoshop.jp/pages/obi-no-shitate).
At Yukiwa, we accept orders by phone or email only from customers who agree to the following terms:
- Customers who can make payment within 3 business days of placing an order.
- Customers who can receive order details by email.
- Customers who can be reached by phone during business hours (weekdays from 10:00 to 17:00).
- Payment methods are limited to bank transfer or cash on delivery.
*Please note that email registration is required to receive an itemized statement via email to confirm your order details.






