As stated on our website’s top page, our store operates exclusively online and we do not have a physical retail shop. The address listed on our site is for our product management warehouse, so visiting in person will not allow you to view the products.

If you would like to confirm the color or condition of an item, please feel free to contact us by phone (+81-75-341-0626), email (yukiwa.kimonoshop@gmail.com), or chat.

You can place orders at Yukiwa without registering as a member.

If you register as a member, we will also provide you with information on special points and coupons.

All you need to do is set your email address and password, so we recommend you register as a member if you don't mind.

Register here

The following payment methods are available at Yukiwa.

[Credit card payment]
VISA・MASTER CARD・AMEX・JCB・Diners Club

[Convenience store advance payment]
Family Mart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki

[Deferred payment]
Paidy

[Electronic Money]
PayPay, LINE Pay, au PAY, Rakuten Pay, Merpay

[Other electronic payments]
Amazon Pay, Google Pay, Shop Pay, Pay-easy

To enter your points, click the purple area at the bottom left of the screen. Then select the "Use Points" option and follow the instructions.

For more details, please check here regarding
how to use points

At Yukiwa, we only accept orders by phone or email from those who agree to the following conditions.

• Payment must be made within 3 business days of placing your order.


• You must be able to receive your order details via email.
• Can respond to phone enquiries during business hours (weekdays 10am - 5pm).


• Payment methods are bank transfer or cash on delivery only.

*You will need to send us an email to confirm your order details so that we can send you an invoice via email.

At Yukiwa, we accept consultations via chat, email, and phone before purchasing.

For smoother processing, please let us know the model number, which is listed in the "Product Information" section of the product page.

If you have any questions about kimono care, the rank and coordination of Japanese clothing, color and condition, etc., please feel free to contact us.

At Yukiwa, we are happy to answer any questions you may have about the status and coordination of Japanese clothing.

Please feel free to contact us by phone, chat or email.

*During busy periods, it may take a little longer.

At Yukiwa, we publish a column that serves as a guide for kimono sizes.

Please refer to the following page for suitable kimono sizes.

About the suitable size of kimono

How to find the perfect kimono for you

When registering as a member, the only information required is the following two items:

email address

Password (set by yourself)

Click here to register as a member

Your membership ID is your registered email address.

If you have forgotten your password, please do the following:

On the "Member Login Screen", click on the message "Forgot your password?" in the password entry field.

You will be redirected to the "Reset Password" page where you will need to enter the email address you used to register.

Then, follow the instructions in the email you receive to proceed.

At Yukiwa, we also offer many items listed with “(Unsewn)” in the product title. On each product page, you will find a note saying “For tailoring, please click here (https://yukiwa-kimonoshop.jp/pages/obi-no-shitate).” If you would like tailoring, please add this option to your cart and proceed to the checkout page.

At Yukiwa, we only accept tailoring for obi. We are not currently able to offer tailoring for kimonos, so we kindly ask that you request this service at a nearby kimono shop or tailoring service.

We do not accept tailoring for items brought in by customers. Please note that we only provide tailoring for items (obi only) purchased through the Yukiwa website.

At Yukiwa, the shipping fee is 750 yen nationwide (excluding Hokkaido, Okinawa, and remote islands).

In addition, if you purchase more than 7,800 yen (tax included) in one purchase, you will receive free shipping or a shipping discount (to Hokkaido, Okinawa, and remote islands) .

For details about shipping charges, please see the following page.

About Shipping

At Yukiwa, if payment is confirmed by 2pm, orders will be shipped on the same day if same-day delivery is possible.

If you need it urgently, please contact us by phone or chat and we will let you know if we can help.

[Yukiwa]
Phone number: 075-341-0626
Business hours: 10:00-17:00 Business days: Weekdays (excluding holidays)

【chat】
We accept messages 24 hours a day and will respond during business hours. Please use the gray speech bubble icon at the bottom right of the homepage.

If no delivery date or time is specified, the item will usually be shipped within 2 business days.

However, if products from different stores are being shipped together (such as cash on delivery), it may take more than two business days.

If you specify a delivery date and time, your order will be shipped 3 to 4 business days prior to the specified date.

For details regarding shipping, please check " About Shipping ".

At Yukiwa, we use Sagawa Express for domestic delivery.

You can search for delivery times on the Sagawa Express website, so please use this as a reference.

However, please note that there may be delays due to traffic conditions, natural disasters, etc., so please consider this information as a guideline only.

When searching for delivery days on the Sagawa Express website, please set the "shipping from" address as follows:

[Yukiwa]
〒600-88423
249 Kugikakushicho, Shimogyo Ward, Kyoto City

[Sagawa Express | Search by days]
Click here to search for delivery dates .

*Deliveries to Okinawa and remote islands may be made via Yu-Pack.

At Yukiwa, we protect all of our products in packaging made from OPP (biaxially oriented polypropylene).

In addition, to protect against shocks during shipping, we will secure the products in thick cardboard boxes to prevent them from shifting.

Depending on the situation, we may also send your package in a waterproof delivery bag or padded envelope.

At Yukiwa, we use EMS for overseas shipping, and can ship anywhere within the EMS service area.

However, when shipping overseas, free shipping and discount services based on purchase amount do not apply.

Please check the Japan Post website below for information on EMS service areas and fees.

Japan Post | International Mail | EMS | List of Countries

EMS rates vary depending on size and weight.

Kimono: 1.5-2.0kg/1 piece Obi: 1-1.5kg/1 piece

So please check based on this.

Japan Post | International Mail | Check rates and delivery times

The email address sent from Yukiwa Ito is as follows.

yukiwa.kimonoshop@gmail.com

If you do not receive an email, please check the following:

Have you set up Ito Yukiwa's email address (yukiwa.kimonoshop@gmail.com) to receive emails?

Has it been sorted into your spam folder?

Is the email address you entered correct when you registered?

If you are using carrier email, you may need to set it up so that you can receive emails from Ito Chika.

Please check the following page for instructions on how to set up your carrier's reception settings.

How to set up your carrier email

At Yukiwa, we accept cancellations of orders prior to shipping .

You can cancel your order before the shipping notification email is sent.

We try to photograph the product as close to the actual color as possible, but the color may vary depending on the monitor you use and your environment. Therefore, the actual product may differ from the color you expected.

At Yukiwa, we accept consultations via chat, phone, or email before purchasing in order to convey the color as accurately as possible. Please feel free to contact us.

Unfortunately, most of the products at Yukiwa are second-hand and therefore cannot be returned unless the return conditions are met.

Please see the following page for return conditions and details.

Returns Policy

In addition, we are always happy to answer any questions you may have before purchasing, so please feel free to contact us via chat, phone, or email.